FREQUENTLY ASK QUESTIONS
ABOUT XANH TRAVEL
Xanh Travel is a premier provider of nature-based adventure tours, specializing in trekking, hiking, camping, road trips, and indigenous cultural experiences.
Our team consists of seasoned outdoor experts with decades of experience in the mountains, bringing together diverse survival skills and a profound love for the wilderness. Our mission for every journey is simple: One traveler - One trip - One local community: A journey of true emotion and authentic experience.
Target Audience: Our guests are nature enthusiasts and adventure seekers who carry a deep sense of environmental responsibility.
Age Requirements: We generally welcome participants aged 10 to 55; however, specific age limits vary depending on the technical difficulty of each tour.
Preparation & Communication: Throughout the preparation phase, Xanh Travel maintains regular contact with guests to provide updates on logistics and essential safety guidelines.
Screening Process: To ensure safety and service quality, we review all registrations. If a guest does not meet the specific requirements for a trip, a formal notification will be sent at least 7 days prior to the departure date.
"Take nothing but picture. Leave nothing but footprints. Kill nothing but time"
HOW TO ORGANIZE TOUR
We specialize in immersive travel experiences, including:
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Trekking: Deep-forest expeditions.
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Hiking: Scenic long-distance trails.
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Camping: Overnight stays in the heart of nature.
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Roadtrips: Multi-day journeys by motorcycle or car.
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Indigenous Culture Tours: Authentic encounters with local traditions.
Beyond adventure travel, we offer tailor-made solutions for corporate clients, including Team Building, Company Trips, and MICE (Meetings, Incentives, Conferences, and Exhibitions).
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Authenticity Over Luxury: Xanh Travel does not offer high-end luxury tours. Instead, we provide the most authentic and intimate connections with the natural world.
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Leave No Trace: Our journeys are guided by strict principles of environmental conservation and deep respect for nature. We invite you to be a civilized guest in Nature's home.
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Respecting Local Values: We honor the cultural, historical, and natural heritage of the land and its people. Equality and sustainable community-based tourism are at the heart of everything we do.
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Giving Back: For every guest who joins us, 10,000 VND is contributed to a dedicated fund. These resources directly support projects and programs that benefit our local indigenous communities.
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Explore – Dream – Discover: Set out on an adventure. Dare to dream. Discover the unknown.
Our Seamless Service Flow:
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Booking Inquiry: Receiving and reviewing booking information from guests.
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Confirmation: Processing the booking and sending official confirmation via email.
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Pre-Trip Preparation: Maintaining continuous communication to provide support and timely answers to any guest inquiries.
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Field Operations: Tours are led by seasoned expedition leaders and a local guide team who possess "deep indigenous knowledge and high professional expertise."
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Post-Trip Feedback: Receiving and responding to guest reviews to continually improve our service quality.
TOUR BOOKING
"A Great Preparation is 80% of a Great Experience." Before every tour, Xanh Travel provides detailed guidelines on physical health and essential gear to ensure our guests are fully prepared.
Fun Fact: Most healthy adults—even those who don't exercise regularly—can comfortably walk up to 15km in a single day. With the right mindset and our guidance, you are more capable than you think!
You can register for your journey using any of the convenient methods below. Our support team is available 24/7 to provide the fastest response:
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Online via Website: Visit the Xanh Travel website, select your desired tour, and follow the steps: Book Now -> Checkout -> Fill in your details -> Place Order.
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Contact Form: Simply fill out our Contact Form with your request.
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Email: Send your inquiry (including the tour name) to vnxanhtravel@gmail.com.
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Direct Chat: Connect with our Admin via Hotline | Zalo | WhatsApp: +84 784 366 396.
Xanh Travel will send a confirmation email as soon as your registration is received.
Please Note: This email confirms that your registration has been submitted successfully. A booking is only considered complete once all required information has been provided and the Tour Fee payment has been successfully transferred.
Transfers are fully permitted. However, please submit your request at least 3 days prior to the departure date. This allows us to verify the new participant and register all necessary services in their name.
Late Requests: Any requests submitted later than the 3-day window will incur a surcharge of 300,000 VND. We appreciate your understanding in this matter.
Upon successful registration, you will receive a confirmation email with detailed payment instructions. Payment Method: All tour fees are to be settled via bank transfer to the official Xanh Travel bank account.
ABOUT TOUR
Each tour includes a detailed list of required personal items available on our website. Throughout the preparation phase, Xanh Travel will provide essential reminders and tips to ensure you are perfectly equipped for your journey.
Xanh Travel's all-inclusive tour packages cover all essential services with no hidden costs (please refer to the 'Inclusions' section of each specific tour).
Note: The tour price does not include expenses outside of the itinerary, such as airfare, transportation to and from our designated pickup/drop-off points, snacks, shopping, or other optional entertainment.
The answer is: No.
When organized professionally, the risk levels are remarkably low. According to international hiking studies, the average injury rate is only about 6 per 1,000 participants, with the vast majority being minor issues such as falls (without fractures), sprained ankles, insect bites, or blisters.
Most incidents occur when individuals are under-prepared, trekking alone, or failing to check weather conditions. At Xanh Travel, with our experienced team, well-mapped routes, and comprehensive safety gear, we ensure that risks are managed and kept to an absolute minimum.
For your peace of mind, all Xanh Travel participants are covered by domestic travel insurance, with a maximum benefit of up to 100 million VND.
Please refer to the specific 'Services' section of each tour for further details.
Guests have the right to postpone or transfer their tour booking under the following conditions (calculated backwards from the departure date):
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10 days or more before departure: Free of charge (No fees applied).
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7 days before departure: A surcharge of 40% of the tour fee will apply.
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5 days before departure: A surcharge of 70% of the tour fee will apply.
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From 4 days before departure until the start date: The booking will be treated as a cancellation. A 100% fee applies for any new registration.
Note: For tour transfers, guests will be refunded the difference or required to pay the additional cost if there is a price discrepancy between the two tours.
Cancellation & Refund Policy
Payment Requirement: A 100% upfront payment is required to guarantee your booking and allow us to proceed with logistics and tour preparations. Upon successful payment, you will receive a booking confirmation email containing detailed tour information. We kindly ask you to review these details carefully and contact us immediately if you have any questions or require modifications.
Cancellation Policy (Calculated backwards from the departure date):
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10 days or more before departure: 100% Refund.
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7 days before departure: 50% Refund.
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5 days before departure: 10% Refund.
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From 4 days before departure until the start date: Non-refundable (0% refund).
We want you to feel free and truly enjoy your time with us! However, for everyone's well-being, we ask that you stay within safety boundaries, respect our tour rules, and be mindful of your fellow travelers and the wilderness. Let’s keep the journey safe and sustainable for everyone!
(Specific details are provided in each tour's information section.)
PROMOTION FOR CUSTOMER
Special Offers & Discounts
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Loyalty Discount: 5% OFF for our returning guests who have previously joined any journey with Xanh Travel.
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Group Discount (Small Group): 3% OFF for all-inclusive tour bookings with a group of 5 or more participants.
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Group Discount (Large Group): 5% OFF for all-inclusive tour bookings with a group of 9 or more participants.
You can register for the promotion by dragging to the bottom of the page and leave the mail address in the frame DEAL & DISCOUNT & DESIGN YOUR TRIP. Congratulations! You will be the first one to receive notifications of Simple Backpackers' special offers!
our Adventure, Your Way
Whether you are a solo traveler, a family, or a corporate team, Xanh Travel has the perfect trip for you.
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Flexible Timing: We work around your schedule.
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Bespoke Itineraries: Designed specifically for your desires.
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Optimized Value: Exceptional quality and absolute safety at the best price.
📞 Get in touch now: +84 784 366 396 (Zalo/WhatsApp/Hotline)
OTHER QUESTIONS
In the event of "Force Majeure" (such as extreme weather, flooding, natural disasters, or other unpredictable circumstances), Xanh Travel reserves the right to postpone the tour. We will provide specific updates and alternative dates to all guests as soon as possible.
If a guest decides to cancel the tour due to these unforeseen circumstances, we will issue a refund after deducting operational expenses already incurred.
Note: These deductions will not exceed 50% of the total tour price.
At Xanh Travel, every guest who has joined any of our tours automatically becomes a Loyalty Member. This status entitles you to exclusive discounts and special offers on all your future adventures with us.
Additionally, we will keep you updated on our latest promotions and limited edition "Special Tours" via email.
You won't want to miss out on any of our upcoming journeys, would you?

